We were able to successfully meet both of these objectives by essentially dismantling the corporate network. Over the last year or so, we were able to build a robust toolset for our users by pushing most services out to cloud providers. File Share, Backup, eMail, Calendaring, PBX, Contact Center, Video Conferencing - we’ve moved it all external. For the most part, our server rooms are now only MDF/IDFs housing our switches for connectivity to our outside services. …And most importantly, our reliability went from hovering around 98% to 99.95%.

By simplifying our infrastructure, we were able to drastically improve our service reliability and security, as well as increase our users’ satisfaction.